Vivian Buclier

Mixvoip Team - Vivian Buclier

Vivian Buclier, Head of Support

 

What is your role at MIXvoip?

As the level-1 support manager, my role is to make sure that my team answer to customers quickly and efficiently. I also take in charge tickets and liase with the support of level-2.

What do you like most about your job?

Working in a support role is a great way to be connected with our customers and understand their experience with MIXvoip. I feel good when customers call with lots of questions, and hang up the phone satisfied with the answers provided.

 

Except MIXvoip, what do you enjoy?

I studied abroad, in Belgium. So I’m always between two countries visiting friends.