Request credits for the 23 May 2026 outage

We are sorry for the disruption caused by the service incident on 23 May 2026. The incident affected Internet access, authentication, SIP Trunks, and PBX services. Those services include service compensation when availability falls below the agreed service level.

Customers who experienced business impact during the incident can use this form to submit a request for review.

Customers who want to discuss optional backup connectivity can contact their account manager. These options are separate from the incident compensation process and are subject to availability and standard commercial terms.